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Curating News and Updates
7 Mar 2013 04:07
@TheEngineer--proper keywording and spam is always an issue but we have increased our curatorial staff and will fine tune some curating functions which will give quicker views of keywords. Curators will be able to more efficiently spot bad or irrelevant keywords.
@RekindlePhoto--the sample you have posted here would never be in danger of being rejected. I don't think that we are being too strict but we are asking contributors is to take greater care in uploading unusable or 'hot' audio with their video clips. We all know that it is relatively easy for buyers to remove audio tracks but we also all know that shooters can control their audio levels when recording. Most 'in camera' dslr audio is pretty much unusable on a professional level. Pond5 would like to see uploads with audio only when it is relevant to the clip and not when it is hot or there is talking or commentary or irrelevant ambient noise. Clips uploaded with 'normal' audio levels will be accepted--these are not automatic rejections.
7 Mar 2013 04:17
Agreed! I made this mistake once, got rejected, and acknowledge it was my fault. Forgot to remove sound, and it was a professional product with unprofessional audio. Appreciate the increase in standards.
10 Mar 2013 10:10
Txs for the update curator2.
Just wondering if you could change the default location code back to "South Africa" rather than the new and puzzling "ZAF" which I worry will put off potential buyers as they won't know which African country this is.
A lot of our footage is wildlife shot in South Africa's National Parks and it's a shame to just have "ZAF" in the location.
11 Mar 2013 21:12
@Global_Focus sorry about this. It should be an easy fix and I will update here when it is changed.
12 Mar 2013 03:21
@Global_Focus--issue has been fixed.
12 Mar 2013 05:59
22 Mar 2013 10:12
When are you going to sort out the fact that people are still selling HD clips for $5 when the minimum is supposed to be $10?
8 Apr 2013 07:03
I wrote support the following:
"Ater more than 48 hours since have been approved, my last batch of approved files is not showing up nor in search results, nor in my portfolio. Could you please look into it? "
and got the following answer:
"On average it usually takes us 7-10 business days to curate video footage or images, but wait times can sometimes be longer depending on how many files have been uploaded. Right now the wait time is 2-4 weeks.
Additionally, before curation, we also have a pre-processing stage that occurs immediately after you upload your files. During pre-processing, the files will not appear anywhere on your account and can take up to 48 hours to complete.
We apologize for the inconvenience, and thank you for your patience."
Is my English that bad?????
As one can easily see, the answer is not related at all to the original question. The files in question have already been reviewed/curated, but I am told that I have to wait for them to be... curated!!!!
Now it is 72 hours since the files do not show up into my portfolio. I mean the curated files. Any sugestions???
Changed 8 Apr 2013 07:04 by ionescu "formatting tags"
8 Apr 2013 14:03
I think they just misread your correctly stated question. I'm sure they're just used to getting questions about the curation time and misunderstood your request, probably out of haste.
11 Apr 2013 17:06
Who is "4@" with all the new photos being approved. A new agency brought on like rf123? Just wondering who the new artists and competitors are.
11 Apr 2013 19:35
I thought 4@ were RF123 artists - so this is likely a new batch from 123RF.
The 4@ before the username is to avoid problems with the same username being on both sites.
Or at least that is what I believe - could be wrong!
11 Apr 2013 23:40
We were told at NAB that rf123 site search is gone. P5 does not go to rf123 data anymore and artists from rf123 who chose are now stored and searched using P5 data bases. I just saw a large number of new 4@ so was wondering what is really happening since the name after 4@ are different.
12 Apr 2013 02:08
@ionescu we have been experiencing rare index issues with certain users where the clips take much longer than usual to appear in the artist's portfolio. If you ever see that it is taking longer than 48 hours to appear please contact email@example.com.
I will take a look at your account and email you directly when I find what is going on. Sorry about that confusing response. It appears that curator did not interpret your email correctly.
20 Apr 2013 15:01
I do not understand:
Created: 20th of april, Uploaded: 20th of April,Online: 20th of April - all 2013
How does it happen that while others have to wait weeks for review???
22 Apr 2013 23:43
@ionescu: the curating team always tries to curate clips as they are received--which means chronological order. It does not always work out this way but most of the times it does.
Pond5 curators reserve the right to work on clips-- which require extra attention, priority attention or a large batch upload which has been uploaded by a particular artist over the course of many different days-- as they deem appropriate. We have a system in place which we think works and are always striving to improve it. You will all see significant improvements with faster approvals in the weeks ahead.
We are sorry if you are upset about this, but please understand that our curators are working at full capacity to approve as many clips as possible and as quickly as possible.
23 Apr 2013 03:34
I would hate to be a curator .. boring eye-crossing job ;).
23 Apr 2013 04:16
@curator2: Thank you for claryfing things. I was only a bit confused but not upset. Pond5 is my love!!! - I am not joking.
23 Apr 2013 18:57
Again, the same indexing issues, :more than 72 hours after approval, my approved files do not appear nor in my portfolio, nor in search results. I wrote to curators yesterday but got no answer at all.
1 May 2013 04:58
@ionescu please contact us immediately when you notice these glitches-- firstname.lastname@example.org.
This issue should have been resolved and it was affecting a small number of uploads. Please let us know if you are experiencing any more delays with videos appearing in your portfolio.
1 May 2013 12:10
4 days since approval and files still not in my portfolio, sent a message to curators, but I figure I'll chime in here anyways.
2 May 2013 21:02
@ionescu and @atomazul, can you check your profiles to see if this is still happening? We want to hone in on if this is fixed or not.
3 May 2013 20:25
Yes, they were there, then gone, now they're back. Thanks Ryan.
4 May 2013 12:33
Just wanted to mention that the review time for my last batch of clips was very quick, it's clear that effort is being made to speed things up. Thanks guys!
4 May 2013 13:50
How fast was "very quick"?
4 May 2013 15:50
Oldest clip in the batch was less than a week waiting. Compared to nearly a month from the last batch, I'd say that's quick, and it shows Pond5 is making real progress speeding things up.
4 May 2013 16:37
Hi, Ryan! I am waiting for the next batch to be approved. I will let you know when the next batch will be approved.
8 May 2013 11:56
Hello Ryan. My last approved batch of 75 clips (approved May 4th, early AM), still are not showing up in my portfolio. Still says I have 931 files when I should have 1006. Thanks!
8 May 2013 12:46
Unfortunately, nothing has chagned. Still same problem here: files approved on the 3rd of May 2013 not showing up into my portfolio nor in my stats number.
9 May 2013 14:06
Hi, Ryan! Today is Thursday. The same problem: files approved on the 3rd and on the 6th are not showing in my portfolio, nor in my state number.
God bless you all!
9 May 2013 15:23
I have to concur with Ionescu. Approved Saturday morning, now it's just about Thursday afternoon and they're not in my portfolio, or searchable. Thanks.
10 May 2013 07:01
It's Friday and files have not showed up yet! Houston, we have a problem! I have the feelling it is affecting my sales too.
10 May 2013 10:19
same here aproved footage 2nd may still not showing up
10 May 2013 12:01
Yikes. Sending a direct message to help doesn't work either. Whoever checked it, didn't read it, and copy/pasted a generic spiel about curation times. A few hours shy of a solid week, files still not in my portfolio, and still not searchable. I gave up efforts on having multiple formats of clips combined, but this seems a little more important and this delay is keeping a lot of clips from having a shot at any sales. Any news on this front, Ryan???
10 May 2013 13:18
@Atomazul: the very same message I have got it first time I wrote support. They said that the P5 person missread my message. Now the same is happening to you. Another missreading? I doubt!
On SS I get files approved in less than 24 hours and show up in my portfolio and in search results in less than 12 hours since they were approved.
The whole thing is getting annoying and for sure is affecting our sales while others get their files up on P5 and sell them as usual. That is not fair.
Is Pond5 staff on a holiday?
10 May 2013 16:25
I just got a mesmerizing answer from support:
„your files have been accepted and are waiting for your final edits before they go live”
Has anyone of you heard of
FINAL EDITS BEFORE GOING LIVE
10 May 2013 18:50
Hey guys, thanks for posting. Sorry I have not gotten back to you right away.
This is an issue with site indexing, as I've stated before in other threads. We're working on a fix currently that will have your profiles updated with correct numbers and your clips will be searchable online ASAP. We appreciate your patience and I will keep you updated once we have this issue straightened out.
Please send me emails at email@example.com with your clip ID #'s and I will associate/disassociate them as needed. You can also send me direct messages on here (ryanp5) or make your subject line "Submitted Files (Attn: Ryan)" or something when you email the firstname.lastname@example.org inbox, then it will get marked for me. Since I am talking to you on these issues it would be best that you make sure to mark it so I will get it!
And @atomazul and @ionescu, can you please forward me the correspondence emails you got from our support team?
10 May 2013 20:11
I just been asked to send the IDs of over 700 files....
I forwarded you all the messages.
God bless you all!
11 May 2013 10:37
Thanks for responding and acknowledging the problem with the indexing, Ryan. Understand I just want to point out what appears to be an error or glitch, not complaining or anything, still my favorite stock agency!
The response to my indexing inquiry was this:
"Though it does usually take us 10-14 business days to curate clips normally, wait times may be a bit longer occasionally due to fluctuation in volume of submissions. You will receive a system generated email notification when the files have been reviewed. We are striving for more instant reviews than our current review times and currently have a few curators in training to increase the curating speed."
Not too worried about my associated files issue anymore. Eventually I will go through all my files that need to be associated and compile the numbers together and send them again. But I'll wait until this missing batch appears in my portfolio first, (now over a week) as I have more in that batch that need association as well.
Thanks again, Ryan!
12 May 2013 14:43
This morning (8 days after acceptance) the clips are in my portfolio. My total # of clips on my profile overview hasn't updated, but that's not really important as long as the clips are findable through search. Thanks for the fix.
13 May 2013 23:19
Hey everyone, please check on your clips now and let me know if they're still not showing up. I've been notified that the indexing issues should be fixed (as Atomazul has stated with their content).
Please let me know if you're still not seeing your files!
14 May 2013 07:48
Hi, Ryan! All my files show up and are OK. There is still one problem: the file number on my profile page
has not updated for quite a long time. I am afraid this bug/glitch or whatever you want to call it is still affecting my sales. Could you, please, ask the developers to check it? Thank you for all your hard efforts!
God bless you all!
14 May 2013 20:38
Hey Christian, if you go to (your username)>Overview>View Profile, on your profile page in V2 you will see a button for "edit profile" and a button that says "refresh." You can click on refresh and that should update your profile numbers. If it doesn't work for you please let me know!
15 May 2013 02:35
Just tried the "refresh" button as suggested. After I clicked it, the button disappeared, but my file #'s remain incorrect. Reloaded the page, same thing. It says I have 931 files, when I actually have 1006. Again, not a huge problem to me, as long it doesn't somehow affect my files in searches or anything.
15 May 2013 12:05
This morning my file # shows the correct amount. Guess it just takes a bit for the refresh to kick in or something.
15 May 2013 19:27
Great! Thanks for updating me on this. I will make sure that we are aware of the delay and I've made sure this is being seen.
Let me know if you have any more questions!
16 May 2013 06:03
Hi, Ryan! I pressed numerous time the refresh button with no effect at all.
God bless you all!
16 May 2013 15:02
I'm having a similar issue. My port's been "stuck" on 2,997 for a while, and I have 3,061 files.
Pressing "refresh" seems to do nothing.
20 May 2013 12:32
Hello Ryan, the refresh button does not work at all.
20 May 2013 22:02
This is still an issue that we're aware of. It's still in our system to be looked at, and if I haven't gotten back to you in a few days with an update please bug me and i'll keep on it!
23 May 2013 09:53
What is the current time delay between clips being approved and being searchable in the database?
I have had a large batch approved over 24 hours ago which are showing up in "my uploads" but are not searchable.
Changed 23 May 2013 09:58 by TheEngineer ""
23 May 2013 18:16
It shouldn't take more than 24 hours, but it can sometimes take a little longer depending on how busy our servers are. Can you give me the clip ID numbers for a few of the ones that aren't showing up in the searches? Also, please make sure that you have the correct media type selected and that all of your other advanced filters and search terms are cleared out.
24 May 2013 08:24
Just to give you (and for the benefit of others) a heads up that it seems to be partially fixed. Some clips are now online and searchable by keywords. For example a search for "Hyde Park Funfair" produces 64 results (all of them mine!) and this seems to be the correct number of clips. If however you search for "Harrods Christmas Lights 2012" then you get 0 results but the same search in "My Uploads" produces 24 matches.
The issue of the number of clips is partially fixed. If I go to my profile it shows that I have 6505 files (actually 6506 but 1 has been classed as "sensitive" - still think this total should represent the correct figure though). If however I click on the link for the 6505 files it takes me to the search results page for artist:TheEngineer and says there are only 6262 files.
24 May 2013 11:00
My files number has not changed yet although I pressed refresh numerous times and for a very long time....
24 May 2013 16:10
My recently approved clips from 3 days ago aren't searchable. "young golfer" is the most prominent keyword and mine aren't there.
24 May 2013 17:26
I see yours sftigress, like young golfer drops club. I just did arrange by date uploaded.... also did this artist:sftigress young golfer
24 May 2013 18:10
I can see your "young golfer" clips as well. First 15 clips in default mode.
My Harrods Christmas Lights still seem to be missing though :-(
Also the sales from yesterday are not showing on the Overview (thankfully they are in the financial section!)
Changed 24 May 2013 18:11 by TheEngineer ""
24 May 2013 19:00
my sales at first didn't show up, from the first pull. then the 2nd pull I had another 1 and then all of them showed up.
24 May 2013 19:41
I see your Harrods Christmas Lights when I search for it.
24 May 2013 20:23
TheEngineer - Thanks for giving us this update. When I search "Harrods Christmas Lights 2012" I also get 24 results. I emailed you an attached screen shot. Are you not seeing these results on your end?
As for the incorrect number of files (6262) when searching by default, this is continues to be an issue in our indexing. If you search by date uploaded or duration the correct (6505) number appears. I know how frustrating this can be for you but I can assure you that the dev team is aware of this problem and currently working on a fix. Thanks for your patience.
24 May 2013 21:31
Hi OD what browser are you using?
I have 2 machines, one I use for general computing / internet use and one I keep pretty much exclusively for editing - but I might do the odd bit of web browsing on it. To keep the edit machine as clean as possible I only install the absolute minimum of software so I use IE as my browser. On my general machine I have IE, Firefox and Chrome,
Using IE on either machine or Firefox on the general machine I don't see my clips. However using Chrome I do see my clips. So rather strangely this seems in some way to be browser related!
Hope that helps with the fault finding!
26 May 2013 09:51
Just an update - my clips now appear to be searchable in all browsers. Just FYI, on the edit machine IE is set to delete all history on exit (to keep the machine as clutter free as possible) so it would bot be a local machine caching issue.
2 Jun 2013 19:32
Yet, the Refresh button has no effect on my profile.
11 Jun 2013 13:12
Hi Ryan, the refresh button in my prorifile still not working for many months.
Please look at this.
11 Jun 2013 17:36
Hey folks, thanks for writing in.
This is in our system and we're working on a fix for it as we speak! I'll update you as soon as I hear anything!
P.S. Are your profiles and clip #'s still not showing up correctly? You're clicking on the button to update your profile but nothing is happening? Please let me know what you're trying to refresh so I can nail down what the problem is!
12 Jun 2013 14:35
Thank you Ryan for your reply.
But it is only the # of clips that have error because is not right with my real number which is 1755 clips in my gallery,
and my profile only shows 1705 for a very long time!
Many thanks and greetings
14 Jun 2013 16:03
Ok, thanks for clarifying JoLin!
I'll check into your account and see what's going on!
19 Jun 2013 12:14
Hi Ryan any words....everything remains the same.
19 Jun 2013 12:41
I have the same problem. I have 177 clips and the profile page show 144. It hasn't changed since the view counter stopped working months ago.
Update: It's fixed now thanks!
Changed 20 Jun 2013 12:08 by akennedy ""
24 Jun 2013 11:46
Everything seems to be fine now.
25 Jun 2013 18:57
Great news! Thanks for keeping me updated!
23 Jul 2013 03:27
Refresh button has no effect on my profile. It still takes weeks to update. And my sales fall down since this started to happen. I do not know how that works, but I am certain that my sales have droped down since the profile page stopped to update in a reasonable time. Could you please look into it?
19 Aug 2013 16:10
What happened to the link that lets us go back to V1?
20 Aug 2013 01:09
It has been brought up in several threads but no response from P5 or Ryan. Oh the days of easy data manipulation and editing is gone. Now we can all feel the pain ... not as bad as IS, but not the ease of the Best agency in the world ... P5 V1 ;) V2 looks pretty but is so lacking in ease and ability. It only needed a few basic fixes not a handicap. Some features are great but ease of data input, cut & paste between files (using your own data and not stealing other artists work), copy and edit of cvs to use etc etc is not appreciated in V2. Remember the long time rule KISS not complicated computer programming knowledge requirement. Oh well, it's in a lot of threads by numerous long term P5 artists ... waiting for a reply ........
20 Aug 2013 20:29
Hello, forum posters!
The time has come to retire V1. Our Dev team has moved forward with maintaining only Version 2, but please know that we want V2 to be even better! So please share your feedback with us, so we can improve.
I know this pains many of you, as you've been working with V1 for years to find the most streamlined uploading and tagging process for your workflow, and I completely understand your frustrations with this move. However, this is a great opportunity to provide us with any issues of bugs and specific items that are problematic so that we can move forward with the best overall option for both artists and buyers. Your solutions and feature requests are definitely appreciated as we evolve and move forward with Pond5.
Let's use this as an opportunity to work together to continue to make Pond5 the most artist-friendly marketplace out there!
P.S. please provide screenshots, screen recordings, and/or detailed, specific instructions on the things you dislike most about the interface and the uploading/tagging process, as it makes our ability to fix these problems MUCH easier and focused!
15 Sep 2013 02:31
I have only one question... does the dev team use or produce footage, photos etc.. ? I would guess not at this point. Because if they did, they would not have made this V2 as it currently is. The sad part is that Ryan is actually expecting us to report issues which implies that it is well known that there are issues. I for one really could care less how "pretty" the back end looks. I much prefer a streamlined process with a bit of ugly. But then again, this seems to be the trend on the net. HTML5 with lots of widgets, gadgets, and applets that cause more havoc across browser platforms than ever.
Microsoft started this crap with office when they went beyond V7. They are now struggling to keep their customer base as they made everything so cumbersome. Just take Word for example.... you actually have to make two mouse clicks to just get the regular menus to appear. Personally I prefer the old "KISS" method.... and I don't mean the rock band. :)
I suppose we can (and will) find something to bitch about no matter what any company does. But the energy wasted by doing so could be put to better use. Such better use could consist of making pro active suggestions and giving feedback.... Oh yeah... wait a minute - we did that several times didn't we? It just seems that the current PR campaign is designed to look as if someone really cared, but it seems that no matter what we suggest, offer etc... ends up being received, but no action comes of it. However on a positive note, I did get a survey invite regarding the support/feedback area. Well it wasn't really a survey per-se, but more a "did you like the response you got?" And that with only two choices along the lines of yes or no. Now that is a total waste of time that could be better used somewhere else. Ramble ramble ramble.... It is sad to see such a success head in the wrong direction. Hell, the patronizing replies as the one above sure don't help either.
9 Feb 2014 16:56
Great job on the curating speed lately Pond5, you guys are really on top of it. Thanks!
3 Mar 2014 18:53
Great job curating? One of them just rejected several clips because I didn't have signed model releases.....from a squirrel.
3 Mar 2014 19:29
WeatherENG, that is so funny ;-)
3 Mar 2014 21:19
Yeah, the squirrels in my garden won't sign MRs for peanuts
3 Mar 2014 21:57
Maybe an inked foot print will do instead of a signature?
3 Mar 2014 21:59
I had a couple that were sent back as incomplete because I forgot to go to the stupid time consuming other page to attach the model release. I attached the release and re-submitted.
Damn I wish the model release was on the data input page too !!!!!!
6 Mar 2014 16:57
Recently I uploaded an editorial image of a local star, a picture taken in a public space during a public event. I asked in the 'note to curator' field that the file be marked for editorial use only. Guess what!? The file got rejected for missing release and I am instructed on how to upload one. No problem. But the curator insists that I should do what I already done: to mention in the 'note to curator' field that the file should be marked for editorial use only! That's nuts! As far as I know, there was not such a request for filling the 'note to curator' field asking to mark the image as 'for editorial use only' and the files missing a needed release were automatically marked as 'for editorial use only'. Just a waste of precious time for both sides. The file IS EDITORIAL.
p.s: on another site(usually more strict about the rules) the file was up in less than 24 hours. yes, the world is changing.
Changed 6 Mar 2014 16:58 by ionescu ""
7 Mar 2014 22:56
remember that P5 has told us they decide what is editorial. The checkbox about people or business really is meaningless. Over the years many times since they started they have told us the checkbox really does not mean anything.
... remember that squirrels are people too ;)
10 Mar 2014 19:27
We should have like buttons on comments.
1 Jan 2015 19:16
The curators should get back to work and catch up on stuff that's been sitting, waiting for months.
9 Jan 2015 21:22
So... Any chance someone from Pond5 can let us know what's going on and if this 3-month lag will ever be caught up or we should just expect a 3-month delay when submitting new items.
20 Jan 2015 00:58
I am very pleased about the curating times in 2015, at the most I've only waited a few days, just had 500 files approved in less than 24 hours so the pace is picking up, nice to see!.
20 Jan 2015 19:09
Then they are ignoring stuff uploaded by others because I have stuff waiting longer than a few days.
27 Jan 2015 19:32
New to the site. Am I getting this right that there is a 3 month delay in approving new items?
27 Jan 2015 21:14
My last batch of clips took 3 months to get approved. My current batch is at 3-weeks and waiting. So, yeah, the queue is pretty long.
27 Jan 2015 22:57
My current queue is not moving too quick so who knows........
27 Jan 2015 23:12
19 days... My current batch was just reviewed at 19 days, so they are catching up.
28 Jan 2015 00:52
I'm at 17 days and 500 4K clips waiting for review ....
28 Jan 2015 18:03
Think I'll remove mine then. Far too long from upload to approval. Been nice meeting you all ;)
29 Jan 2015 01:30
SUGGESTION: When pricing the 4K clip with auto price on downsize put a block that shows the HD price. Allow this information block to auto real time change as an Artist experiments or changes the 4K price. Hate math when I'm just trying to keyword and data input.
26 Feb 2015 23:57
Don't try iStock Steve... A couple years ago their queue was over 90 days. So while Pond5's is MUCH MUCH slower than ShutterStock and a few others, it's still not horrible.
27 Feb 2015 09:23
Rekindle: What do you mean "put a block that shows the HD price"
27 Feb 2015 15:21
On the data input window have a block or input spot where we can put either the HD or 4K price and the other block updates immediately. That way if P5 stays with the percentage difference we can see what the percentage is in real dollars and real time before hitting submit. So if we put a dollar amount in HD it increases it by XX% and populates the 4K block instantly or put a dollar in the 4K and it decreases that amount by XX% and populates the HD spot instantly.
27 Feb 2015 18:10
Thanks for the explanation - I see what you mean.