Changing your username

  • Kennon avataradmin
    Kennon 13 Sep 2010 18:07
    We've added a functionality to the My Pond>Profile page that will allow users to change their username, since this is an issue we resolve pretty frequently.

    If you'd like to change your username, go to My Pond>Profile>Username and enter your new one in the box provided.

    But remember, measure twice, cut once, this feature will only work one time.

    Thanks!

    Kennon
  • LUXORPYRAMID avatar
    LUXORPYRAMID 13 Sep 2010 20:26
    I just want to add that when I changed my username from LUXOR to LUXORPYRAMID some weeks ago the FTP username also changed from LUXOR to LUXORPYRAMID. I uploaded a few clips that ended up in "limbo zone" because the system was accepting my old username. I realized what was happening and I change the FTP username to the new one.
  • vadervideo avatar
    vadervideo 26 Sep 2010 12:34
    Excellent point Luxor - totally didn't even think of that, as they are actually interconnected.
  • mark29 avatar
    mark29 15 Jan 2011 14:11
    I tried this today and it said the username I wanted was already taken. A check of the artists list revealled it was not in use. It is a rather unusual name. Any help?
  • MovingImages avatar
    MovingImages 16 Jan 2011 22:49
    So, once we change usernames, we need to change FTP login immediately to match? What is the window, or can we use the old login indefinitely?
  • ionescu avatar
    ionescu 17 Feb 2011 08:45
    Great feature, thank you !
  • AcmeStudios avatar
    AcmeStudios 15 Mar 2011 16:51
    I changed today, and I updated my ftp login, but it fails. Kennon?
  • Kennon avataradmin
    Kennon 15 Mar 2011 19:13
    Hi Acme

    It sometimes takes time for the ftp to associate with the new username, give it 24 hours or so to associate your FTP with the new name.

    Thanks!

    Kennon
    Pond5 Team
  • AcmeStudios avatar
    AcmeStudios 16 Mar 2011 15:41
    Hi Kennon

    Thanks for the info - I tried again before replying - still No Joy. I'll try again later today.
  • AcmeStudios avatar
    AcmeStudios 16 Mar 2011 19:08
    Kennon,

    It's still not working. Frustrated.