Curator doesnt like PhotoJPEG

I have just received this from curator:

"These clips are good, but why are you exporting them using the PhotoJPEG codec? If you are indeed shooting with a 7D, then it would be best to export using the camera's native codec (H264). This will improve the quality and size of your clips. Please re-export these clips using the camera's native codec and resubmit."


Do I have to avoid using PhotoJPEG? If I recompress to H264 then it is not "camera´s native".

Thank you very much.

Simon.

.MOV package, (so quicktime video) with H264 codec is native to Canon DSLRs.

Still, it is the first I have heard of that.

Same here... doesn't sound right :-)

No Curator has ever sent me a message like that.

other sites aren't accepting h264.. so I don't see why you would convert different files for different sites.

If someone from Pond5 can help it would be nice. I dont want to publish the name/numer of the curator that sent that to me.

send the curator a message or email p5

Hello simonfilm and everyone.

I will look into this and clarify for you all here before end of day tomorrow--Thursday 18 October.
Thanks for your patience.

And the answer is ....
.
see some great comments on the other thread while we wait for end of business yesterday ... sorry just couldn't help it ;) LOL

Hello Everyone

There has been a slight misunderstanding with this issue.
Pond5 does accept PhotoJpeg and we do accept .h264.
Pond5 prefers camera native files but we do accept PhotoJpeg and ProRes, among other codecs.

@simonfilm please feel free to re-submit your clips, if you have not done so already and contact us with any questions.

Sorry for the confusion and keep contributing!

C2