Stopped sales

Hello, why did the sales stop? I have a portfolio of 200 videos. For two months there is not a single sale on Pond5, unlike other stocks. https://www.pond5.com/artist/macroart

I have 16000 videos and sales are shit.

Unfortunately with more an more creators it becomes harder to compete. The best thing to do is to try to get better at the same time as increasing production.

I mean to say, find a way to work faster at the same time as increasing production. It's kind of difficult though. Hard to compete with big studios and such. I work alone (on music and sound) and it's tough. My sales have went down over the last year, but it could be related to Covid, as less companies are in need of the production music/videos, etc.

Okay, thank you guys!) Will increase the pace and quality

Try calling sales and customer service as a buyer. You'll understand why P5 is losing market share.

100% what Translumin said. Go buy something off this site and then try to deal with customer service on it. They're pure garbage, completely unprofessional, and the customer is never right. If it wasn't such a hassle to switch, I'd be long gone.

Hey folks,

We appreciate hearing from everyone in our community. We are always interested in listening to customer feedback and will take swift action to remedy issues as they arise. Our Customer Support team works tirelessly to create custom-tailored solutions for both our buyer and artist community, and we are never content with unsatisfied users.

We take great pride in creating a professional, friendly, and personal experience for every email/chat/call or request that comes through our doors, where we strive to resolve every issue as best we can. Our 96% customer satisfaction rate and our 4.7 stars on TrustPilot are a testament to the work we do every day to assure the very best customer experience in the industry.

Of course, we can always do better and we appreciate the opinions and experiences of our fellow creators who share them. We welcome your more specific feedback as it helps to shape and improve the future of Pond5. Kindly please reach out to us at support@pond5.com so we can better understand the details of your negative experience.

Please know your feedback will be treated confidentially and with respect, and we'll do everything we can to ensure your situation is fully resolved to your satisfaction.

Thanks.

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blvdoneprime:

Just: WOW.

I'm really stoked to see that by the way. I was a little scared to check ... but hmm .. why am I not surprised? That is not a subtle difference.

Congrats Pond5.