please help

I have 1/2 of my llast audio files that are interpretaded as video files...
could you just change it please or if I have to replace the files ?

I did not edit any of those files yet... I don't know what to do with it.

thanks

What is the file format? Can you spare some technical data?

it's all .wav files.
nothing special...
I've uploaded 61 files last night and about 1/3 (a bit less than 1/2) of them have this problem.
It looks like the site think it's a video so... it's actually a black video with audio only.

Contact support. In the mean time, post one of those clips here, maybe it will help to resolve the problem.

Defective:
https://www.pond5.com/index.php?page=edit_item&itemid=10828146

Okay:
https://www.pond5.com/index.php?page=edit_item&itemid=10828106

I guess you can't access it... maybe as moderator ?
I already sent a message to the "curator" but where is "support" ?

If worst comes to worst and if it's the best solution, I can re-upload all the defective upload. The files are all the same and there is no reason why it's not working so, re-uploading it will solve the problem. I was just wondering if it was possible to change someting as a moderator to make it work right away.

thanks

Use the CLIP option at the bottom of the text box, enter the clip ID then number 3 in the next field. OK, I did it for you:



Well, just contact Support.

where was that ?... the "clip option"

Look below the

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text box... Also try re-uploading. Not a big deal for audio.