Online photos and video not coming up in search

FastForwood 27 Jul 2020 14:09
I've had all my uploads approved over the past couple of days and they all are listed as 'Online'.
However, if I try searching for them, they don't come up in any of the search results and if I go to my public profile it's empty. Any ideas?

Thanks all
quest4 27 Jul 2020 14:34
Where are you looking for them? If approved only a few days ago they may not be searchable yet. But you can see them in "Uploads". Is that the problem?
FastForwood 27 Jul 2020 15:10
Hey Quest, ah ok, I assumed they'd be searchable within 24 hours but if it can take a few days I'll wait a bit longer for that.
They are visible under 'uploads' on my dashboard, but if I go to my public profile, it doesn't list anything. I guess maybe that will become populated at the same time as them becoming searchable?
Ryan 29 Jul 2020 21:33
Hey FastForwood,

It can take up to a week for the clips to be indexed and visible on the site. If you still can't see them after 10-14 days, please email support@pond5.com. Right now I can see that your files are visible on multiple browsers, so it looks like you're all set!

Cheers,