csv issue
tempus570
11 Nov 2022 06:14
Hi there, I was trying to apply CSV for my footages, and I made sure to add everything correctly, but I get indefinite "Processing..." when I apply CSV to my videos. Any ideas? Thanks!
tempus570
13 Nov 2022 08:07
anyone?
Ryan
14 Nov 2022 20:44
Hey Tempus570,
Thanks for writing in. Please send your CSV file over to support@pond5.com along with any screenshots that could help them diagnose the issue, and they'll troubleshoot the CSV to get you on the right track.
In the meantime, you can check the Contributor Portal for a specific section about tagging with a CSV here: https://contributor.pond5.com/getting-started/preparing-your-files/
Good luck!
Thanks for writing in. Please send your CSV file over to support@pond5.com along with any screenshots that could help them diagnose the issue, and they'll troubleshoot the CSV to get you on the right track.
In the meantime, you can check the Contributor Portal for a specific section about tagging with a CSV here: https://contributor.pond5.com/getting-started/preparing-your-files/
Good luck!