Dashboard disapered

I don't know where to turn to. All of my downloads are gone, I just made a purchase and no response from support we don't have long distance line in this office.
Can someone help please?

For your downloads, try this:
https://www.pond5.com/my-downloads

It's also empty

Ok, I arranged a long distance call, none of the phones are answering,
Good to know the billing service worked fine..
Come on pond 5 I need my files ASAP!