SOLD A VIDEO and I don't understand whats going on with the payment!

rockmydrone 13 Mar 2019 16:42
Hi!! I just sold a video and says I sold it but after that, I go to Finances and it doesn't appear there. It says is account balance, but not a sell indeed? I don't get it. Please help!
trucic 13 Mar 2019 17:04
... happens sometimes, will be available tomorrow in Financials... don`t worry!
Lawrence 13 Mar 2019 17:07
Hi @rockmydrone - there is usually a 2 day delay between a purchase and the pay amount appearing in your account. This is to protect you from false reports due to failed checkouts and similar issues. If it takes longer than 2 days, please write to support@pond5.com right away and we'll be happy to look into the details and make sure you get your payout. :)