Can't find own media in search

986645 => gdpr

I think you have to wait a few days for it to become visible. How long has it been?

Neither do I. Think of the over 18.000.000 online assets! Also it takes some time for the search engine to digest the new ones.

986645 => gdpr

I had the same issue on a batch of clips recently. Wrote support, was told it can take “up to a week” to appear in your public portfolio. Never was like this in the past, clips always used to be visible within 24 hours after approval. But after exactly one week, they did appear. Contact support if they do not for you. They are actually good at responding and friendly folks.

SS and AS clips appear almost immediately after approval. Not sure what the problem is with Pond5’s servers. Possibly a symptom of whatever problem is causing the major drop in sales.

986645 => gdpr