Is there a bug in the system?

madstockfootage 18 Jan 2020 06:35
Most of my recent videos do not show any similar results under the video, where 'other videos by artist', and 'other similar videos by other artists' appear. I'd think this means that my videos wouldn't even be searchable if they're appearing as "no similar videos found" on any level.

Ideas? I've looked at multiple other artists videos and don't see this problem.

Example
https://www.pond5.com/stock-footage/item/122306933-burn-burn-burn
At bottom it shows 'no similar results found' anywhere. Is that a bug? How do you even get any traffic to these videos like this?
ODesigns 18 Jan 2020 18:58
It's been like this for almost a year now. Guess.its not a priority
madstockfootage 19 Jan 2020 06:24
A year, geez! I didn't notice til my last batch the past month, don't believe it was doing it to my videos until then.
JHDT_Productions 19 Jan 2020 15:19
Perhaps a little more fixing the bugs like this that generate sales instead of blaming other sites for the lack of sales.
I don't know, just seems logical.
madstockfootage 20 Jan 2020 05:35
I've only ever used this site since I'm new to this and went exclusive when that option came so I don't know about other sites, but since this is the only one I use I hope it's working okay. I keep having to resubmit my tax info to get my new videos approved, did so about 6-7x the first time and got personally contacted to do it again. Hoping the personal email solved it, not sure if the tax upload had a bug too, but must have. Starting to get a bit worried.
wideweb 20 Jan 2020 13:19
Here is another ancient bug:
The default search format is 3D.
A potential buyer finds nothing, goes to another site and never comes back.
ODesigns 20 Jan 2020 14:58
That 3D bug has been around even longer.
Ryan 21 Jan 2020 22:19
Hey folks,

We are aware of the related items bug, but the 3D bug is not something we have heard of. Can any of you send a screenshot of the bug to support@pond5.com so we can log it in our system?

Thanks!
wideweb 21 Jan 2020 22:41
The 3D bug is so old, probably before you came to pond5. I cannot get the bug right now but I will send a a screen shot once I see it again. Imagine that the word FOOTAGE in the pull-down menu in the search field is replaced by the word 3D by default. I can easily replicated it, but I don't remember in which page it happened.
JUMPCUTFILMS 21 Jan 2020 23:15
hi,
3D bug appears each time we visit a contributor's page.
In the top of this visited page, there is P5 logo and a search bar to p5 database .
By definition its in 3D instead of footage like the rest of pond5 search bars.
Hope i could help. Best regards!
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