Cannot connect using FTP

I'm trying to upload .MOV files and in order to do this I must use FTP. I am using the FTP settings given and the password I created on the FTP Password section in Filezilla and am not able to connect. I'm in China, so that may have something to do with it, but even with a VPN, I am not able to connect. Any suggestions or ideas?

Thanks!

Hey AdamCrase_KungFuImaging,

Is your FTP password the same as your account login password? If so, it will not work. And what FTP program are you using? Can you try a different FTP program and let us know if the problem persists? If it does, can you send screenshots of the errors you're seeing to support@pond5.com so we can help diagnose the problem?

Thanks,