Issue uploading files
RSSoundtracks
30 Mar 2021 20:14
I have this pretty annoying issue: whenever I click the "upload" button, instead of the usual "drag your files here" popup, the screen go gray with nothing, and any action just lead you back to the previous page. Tried this on Chrome, Mozilla and gods forsake, even Edge. This been happening for two weeks now. Anyone got the same problem?
JHDT_Productions
30 Mar 2021 20:17
No, seems to be working for me.
I'm on Chrome Version 89.0.4389.90 (Official Build) (64-bit)
I'm on Chrome Version 89.0.4389.90 (Official Build) (64-bit)
Ryan
30 Mar 2021 20:22
Hey RSSoundtracks,
There are a few things that could be affecting the uploader.
1. Antivirus software could be blocking the page. Please try deactivating the application before uploading.
2. The browser and/or an add-on installed on it are causing the malfunction. Please try using a different browser or deactivating the browser's add-ons.
3. The Internet Service Provider (ISP) is causing the blocking of the page. Please try using a VPN application or contacting the ISP to ask for a solution.
If none of those work, please try the FTP uploading process. You can read more here: https://contributor.pond5.com/getting-started/uploading-your-files/
If that doesn't work, please email support@pond5.com and we'll try and troubleshoot further.
Thanks,
There are a few things that could be affecting the uploader.
1. Antivirus software could be blocking the page. Please try deactivating the application before uploading.
2. The browser and/or an add-on installed on it are causing the malfunction. Please try using a different browser or deactivating the browser's add-ons.
3. The Internet Service Provider (ISP) is causing the blocking of the page. Please try using a VPN application or contacting the ISP to ask for a solution.
If none of those work, please try the FTP uploading process. You can read more here: https://contributor.pond5.com/getting-started/uploading-your-files/
If that doesn't work, please email support@pond5.com and we'll try and troubleshoot further.
Thanks,
rockymtnchick
14 Apr 2021 13:52
I have the exact same problem. Even if I open the upload to a new tab, I just get text, and even though I can select a file to upload, the file doesn't actually get uploaded.
Did you find a solution?
My uploads were working fine a month ago. Tried on Firefox and Edge, same result.
Tried accessing ftp.pond5.com and the connection times out in Edge, Firefox and Safari.
Did you find a solution?
My uploads were working fine a month ago. Tried on Firefox and Edge, same result.
Tried accessing ftp.pond5.com and the connection times out in Edge, Firefox and Safari.
rockymtnchick
14 Apr 2021 14:54
For now I have a workaround. The regular uploader (not ftp.pond5.com) works from Safari on my phone. So I can copy my clips to my phone and upload from there.
If I get it working from my PC I'll let you know what I did.
If I get it working from my PC I'll let you know what I did.
jefftrendrocksession
23 Apr 2021 09:35
someone founded a solution ?