Failed to process the transaction. Please contact support

I can not proceed with my transaction and try to call and message the support team but do not receive any response? Why always struggle in working with Pond5?

Hey hiusnguyen753,

Thanks for bringing this to our attention. I can see a successful checkout attempt on your account, and can also see our Support team sent you a message about the transaction. It looks like you're all set!

Should this happen again, please continue to email us at support@pond5.com, join our live chat, or give us a call at 855-410-6789 and we'll respond as quickly as possible. Our offices are empty on Sundays, but we have staff around and available every other day. We will be sure to get you taken care of as soon as possible!

Cheers,