Frame rates of associated clips

zr_media 3 Jan 2015 15:16
Hi P5,
I was looking over my uploads today and I noticed that in cases where I have the same clip uploaded at different resolutions and frame rates and associated onto one page, the frame rate isn't shown, except for the moving clip displayed in the preview window. The associated clips listed to the right only show their resolutions and there's no way to click and change to one of the other formats to check its specs. You simply see three 1080p clips and three 720p clips. I can't figure out any way to switch to one of the other formats shown on the right, the only clickable control is "add to cart". I hope we're not losing sales because of this issue. Please respond at your convenience and let me know if I'm missing something or if there's any way I can help to resolve this issue. Thanks.

Zach Reynolds,
ZR media
jonathan 5 Jan 2015 23:15
Hiya Zach,

We'll be happy to look into that for you. If you could please, send me a direct email and I'll take your request into our support system. I can be reached at <jonathan@pond5.com>. Thanks!