BOUGHT THE VIDEO, BUT THERE IS NOT SOMETHING I WANTED

Bought the video on your site : https://www.pond5.com/ru/stock-footage/43178359/silhouette-duck-hunter-standing-lake.html
I did not have a great solution , chose 720 576. After downloading very surprised that the aspect ratio of the video downloaded from four to three , instead of sixteen to nine as indicated in the preview file. As a result, lost their money , I can not use this material in your project .

Thank you for understanding .

720x576 is in aspect ratio of 4:3. The preview does not indicate the size.
Anyway, contact support@pond5.com and they will give you the NTSC D1 version, at no additional charge, I believe.

Hello, please know that our support team would be more than happy to help resolve this for you. We ask that you please write to them at support@pond5.com, where they will be able to further assist.

Thank you!

Thank you so much.

Prishol answer. Promised to issue a refund.
A pleasure to work with professionals.

Prompt please. If I buy a video characteristics NTSC D1 (720X486), will it be the aspect ratio of sixteen to nine?

https://www.pond5.com/ru/stock-footage/43178359/silhouette-duck-hunter-standing-lake.html#1

Thank U.

Yes, but it will not be HD. It will be SD.

That'S Great !!! Money back. Immediately bought NTSC D1 (720X486) version of the same video, but it again four to three. Perturbation is no limit. I will go again to ask the administrator to return the money.

Thank you for your help.

Customer Support third day silent. I have something wrong doing?