clickable link in email

JHDT_Productions 28 Oct 2008 11:22

Hi guys,
For about 2 weeks now, when I get emails from P5 forums the link isn't clickable anymore.
I have to copy and paste the link into my browser.
Did something change or did I unselect some setting?

Thanks,
Jake

marcus 28 Oct 2008 12:21

Hi,

We started to send the mails as html on which our emailer service adds a small tracking thing in the form of a invisible image so we can try different parameters to minimize the number of mails that end up in spam filters. Every lost confirmation mail could mean a lost artist or buyer because far from everyone sends an email and asks what happened.

To make html of the emails we simply added <html> and <body> tags around the message and changed all return characters to <br> as a quick fix. When an email is sent as plain text, an email program usually tries to figure out what would be a clickable link and make it clickable. This is what happened earlier.

I've just changed all relevant places where mailing occurs so you'll be able to click on links. This code will go live in some 18 hours, should this and other changes prove stable in tests.

Best regards,
Marcus

JHDT_Productions 28 Oct 2008 13:01

Thanks for the update Marcus.
I didn't want to give you more work, just didn't know if I messed with something I shouldn't have.

Jake

marcus 6 Nov 2008 10:56

We've had clickable mail links for a week now and one user reports the links being broken in entourage. Possibly because the links are created properly (& -> & etc).

What is your mileage?

Best regards,
Marcus

JHDT_Productions 6 Nov 2008 11:50

The links are working great.
Sorry, I should have reported that earlier since I was the one asking about it.

Thanks for the quick fix.
Jake