disappeared files

On my account, all uploaded files have disappeared. From the section "my uploads". have ideas?


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When I go to your page, I see 11 files. Is that the correct number?

What browser are you using? Can you check your page with a different browser?

On my page, everything is correct, but on the upload page, where I can change and correct to correct -0 files. The last file that I upload, but it is not yet approved, I can not see at all

3 days ago everything was correct on the same browser

Changes can happen at any time that will cause one browser to no longer see something. Before attempting any fixes or escalating to Pond5 IT assistance, you should check it with a different browser -- just to be sure. If you can't see them in a second browser, then it's time to escalate. Yes, I know it's a pain in the ass, but that is the way in the Internet is sometimes.

Sometimes clearing browsing data such as history, download history, cookies, and cached images/files help to clear up problems

The same situation on other browsers

are you sure you're on the right category? (dropdown list: online / needs edits / rejected etc)

No it is UPLOADS, There were all the files, both edited and new. Now I see only those that are on my page online.

We're all just Pond5 users here, just the same as you. So now it's time for you to contact Pond5 and ask for help. Go to this page and fill out the form: https://help.pond5.com/hc/en-us/requests/new