Curating News and Updates

ionescu 14 May 2013 07:48

Hi, Ryan! All my files show up and are OK. There is still one problem: the file number on my profile page My Profile has not updated for quite a long time. I am afraid this bug/glitch or whatever you want to call it is still affecting my sales. Could you, please, ask the developers to check it? Thank you for all your hard efforts!

God bless you all!
Christian

ryanp5 14 May 2013 20:38

Hey Christian, if you go to (your username)>Overview>View Profile, on your profile page in V2 you will see a button for "edit profile" and a button that says "refresh." You can click on refresh and that should update your profile numbers. If it doesn't work for you please let me know!

Ryan
Pond5 Crew

Atomazul 15 May 2013 02:35

Just tried the "refresh" button as suggested. After I clicked it, the button disappeared, but my file #'s remain incorrect. Reloaded the page, same thing. It says I have 931 files, when I actually have 1006. Again, not a huge problem to me, as long it doesn't somehow affect my files in searches or anything.

Atomazul 15 May 2013 12:05

This morning my file # shows the correct amount. Guess it just takes a bit for the refresh to kick in or something.

ryanp5 15 May 2013 19:27

Great! Thanks for updating me on this. I will make sure that we are aware of the delay and I've made sure this is being seen.

Let me know if you have any more questions!

Ryan
Pond5 Crew

ionescu 16 May 2013 06:03

Hi, Ryan! I pressed numerous time the refresh button with no effect at all.

God bless you all!
Christian

ODesigns 16 May 2013 15:02

I'm having a similar issue. My port's been "stuck" on 2,997 for a while, and I have 3,061 files.

Pressing "refresh" seems to do nothing.

JoLin 20 May 2013 12:32

Hello Ryan, the refresh button does not work at all.
Thanks

ryanp5 20 May 2013 22:02

This is still an issue that we're aware of. It's still in our system to be looked at, and if I haven't gotten back to you in a few days with an update please bug me and i'll keep on it!

Thanks!

Ryan
Pond5 Crew

TheEngineer 23 May 2013 09:53

Hi Ryan

What is the current time delay between clips being approved and being searchable in the database?

I have had a large batch approved over 24 hours ago which are showing up in "my uploads" but are not searchable.

Thanks

TE