Curating News and Updates

TheEngineer 26 May 2013 09:51

Just an update - my clips now appear to be searchable in all browsers. Just FYI, on the edit machine IE is set to delete all history on exit (to keep the machine as clutter free as possible) so it would bot be a local machine caching issue.

TE

ionescu 2 Jun 2013 19:32

Yet, the Refresh button has no effect on my profile.

JoLin 11 Jun 2013 13:12

Hi Ryan, the refresh button in my prorifile still not working for many months.
Please look at this.

ryanp5 11 Jun 2013 17:36

Hey folks, thanks for writing in.

This is in our system and we're working on a fix for it as we speak! I'll update you as soon as I hear anything!

Cheers,

Ryan
Pond5 Crew

P.S. Are your profiles and clip #'s still not showing up correctly? You're clicking on the button to update your profile but nothing is happening? Please let me know what you're trying to refresh so I can nail down what the problem is!

JoLin 12 Jun 2013 14:35

Thank you Ryan for your reply.
But it is only the # of clips that have error because is not right with my real number which is 1755 clips in my gallery,
and my profile only shows 1705 for a very long time!

Many thanks and greetings

ryanp5 14 Jun 2013 16:03

Ok, thanks for clarifying JoLin!

I'll check into your account and see what's going on!

Ryan
Pond5 Crew

JoLin 19 Jun 2013 12:14

Hi Ryan any words....everything remains the same.

akennedy 19 Jun 2013 12:41

I have the same problem. I have 177 clips and the profile page show 144. It hasn't changed since the view counter stopped working months ago.

Update: It's fixed now thanks!

JoLin 24 Jun 2013 11:46

Hi Ryan
Everything seems to be fine now.

Thank You!

ryanp5 25 Jun 2013 18:57

Great news! Thanks for keeping me updated!

Ryan
Pond5 Crew