Are Pond5 responding to emails?

Ive sent two emails recently to them, first was sent in Dec and second was a follow up asking for a response and still nothing.

I sent it to contact@pond5.com but sent it as a normal email instead of the usual web based interface as i had an item attached.

Thanks.

They have responded pretty fast last time i contacted them but that was few months ago. :O

vision008--very sorry that it took us so long to get back to you. Not to make excuses, but we honestly didn't want to short-change your carefully-considered letter with a hasty response. Several of us looked at your issue over the past couple of weeks, and I just sent you an email now. Hope that it is helpful. Cheers, Jared/Pond5

Many thanks jared.

I've send 3 emails and still no response. Not to mention videos that I have uploaded a week ago and still have a status of pending review.

they will be reviewed, just keep waiting. some people it has taken a month+, so this is common.

Yes, review time is slow right now. I have clips waiting since 30 December 2012. Totally 113 clips is waiting for review. Just keep uploading, they will be online in the end.

Thanks for the feedback. If this is common then I guess I'll have to wait.

They gave me a credit for a clip pretty quick but I have sent 2 email asking about integration with Premiere6 and nothing.

Try contacting the artist on integration.