Collections don't work
quest4
4 Jul 2020 12:03
Since yesterday I haven't been able to create collections.
I can create collections and add videos - the correct number of videos are showing - and the videos are shown correctly in the vertical work column to the right.
However, in the horisontal normal view only the name of the collection and the number of videos are shown - and no videos at all - and it appears empty - and using the link to the collection also shows a completely empty collection.
Thought it might be a temporary update problem of different servers, but I don't know, of course.
All older collections work normally.
Making public doesn't change anything.
Has anyone else experienced this yesterday/today??
I can create collections and add videos - the correct number of videos are showing - and the videos are shown correctly in the vertical work column to the right.
However, in the horisontal normal view only the name of the collection and the number of videos are shown - and no videos at all - and it appears empty - and using the link to the collection also shows a completely empty collection.
Thought it might be a temporary update problem of different servers, but I don't know, of course.
All older collections work normally.
Making public doesn't change anything.
Has anyone else experienced this yesterday/today??
NAXStock
4 Jul 2020 13:27
Similar problem yes. I had to reload the page before the images in the news collection showed.
jason
4 Jul 2020 13:33
I just looked at your collections and they seem to be working just fine. You have 16 collections in total right?
NAXStock
4 Jul 2020 13:41
I take that back - refreshing the page does not work.
quest4
4 Jul 2020 13:44
Thanks both.
and @jason, yes, I just noticed that if you look under my profile you can see all the collections - but that is the only place to see this view. If you use the link to the one I created yesterday/today (tried to delete today and redo), the collection is empty. Actually there should be 17 - and 16 visible in other views.
I hope it has something to do with different servers and update.
and @jason, yes, I just noticed that if you look under my profile you can see all the collections - but that is the only place to see this view. If you use the link to the one I created yesterday/today (tried to delete today and redo), the collection is empty. Actually there should be 17 - and 16 visible in other views.
I hope it has something to do with different servers and update.
jason
4 Jul 2020 23:21
@quest4 have you taken the time to contact Support@pond5.com?
quest4
5 Jul 2020 07:45
No, not yet. I wanted to wait for any server update and I have seen that they sometimes reply here. But I probably should e-mail them directly.
PS, I have just e-mailed the Pond5 support. Will tell about the outcome - if not commented by Pond5 here.
PS, I have just e-mailed the Pond5 support. Will tell about the outcome - if not commented by Pond5 here.
quest4
7 Jul 2020 17:07
Wow, this evening the collection suddenly turned up - and the link is working.
Support suggests indexing issues - and that it should work within 24-36 hours.
Support suggests indexing issues - and that it should work within 24-36 hours.