log in issues and upload MR issues
laughingmangoclips
27 Jun 2021 15:43
I can't seem to log in often and also I can't upload releases... the screen just goes black. Anyone else experiencing this?
Vikraman
28 Jun 2021 08:54
i cant get licence for my uploaded item for selling
soly51
6 Jul 2021 18:42
when i log in there in no upload under the recently viewed in my profile so how can i upload
Ryan
6 Jul 2021 18:52
Hey folks, please allow us to address each of your queries.
laughingmangoclips - Here are some troubleshooting steps for login and upload issues:
-Please try clearing your browser cache and cookies
-Disable any content/ad blockers on your browser
-Try a private/incognito window
-Try a different browser like Chrome, Firefox, Safari, Opera, DuckDuckGo, etc. and see if it still doesn't work
Vikraman - You can go to this page if you need to download release forms to fill out and attach to your items: https://contributor.pond5.com/getting-started/model-property-releases/. You can click on "Attaching Model and Property releases" on this page to see how to attach them: https://contributor.pond5.com/getting-started/preparing-your-files/
soly51 - you can upload either with the upload button on your uploads page, or with FTP. Please read the contributor portal here to see how to use either message: https://contributor.pond5.com/getting-started/uploading-your-files/
If none of these solutions work, please email us at support@pond5.com and we'll be happy to help you directly!
Kind regards,
laughingmangoclips - Here are some troubleshooting steps for login and upload issues:
-Please try clearing your browser cache and cookies
-Disable any content/ad blockers on your browser
-Try a private/incognito window
-Try a different browser like Chrome, Firefox, Safari, Opera, DuckDuckGo, etc. and see if it still doesn't work
Vikraman - You can go to this page if you need to download release forms to fill out and attach to your items: https://contributor.pond5.com/getting-started/model-property-releases/. You can click on "Attaching Model and Property releases" on this page to see how to attach them: https://contributor.pond5.com/getting-started/preparing-your-files/
soly51 - you can upload either with the upload button on your uploads page, or with FTP. Please read the contributor portal here to see how to use either message: https://contributor.pond5.com/getting-started/uploading-your-files/
If none of these solutions work, please email us at support@pond5.com and we'll be happy to help you directly!
Kind regards,