URGENT

Hello,

My non exclusive account swissmediavision was delete by someone at Pond5 named Sara.
I enquired about going exclusive with another agency not Pond5, I specifically said that I was just enquiring about the possibility and that I needed more information. Sara misunderstood and taught I was an exclusive with Pond5 which I was not. So I replied and told her that I was just enquiring and I wanted to know if I had to close my account or if it was possible to freeze/take offline my content without deleting the entire account and by surprise without even confirming she closed completely my account

This is unbelievable, I was really clear and I only enquired about the possibilities and Sara from support deluded more then 12’000 videos and closed my account.

Please help me I lost 8 years of my work because the incompetence of a Pond5 worker.

Thank you

Well never mind my account was back this morning. I had a terrible last 24 hour but fortunately my account is back

Hey wanderingstock,

Please continue correspondence with the support team. They see your email and will get back to you soon.

Cheers,