Balance not updating in Dashboard
TuneLight
29 Feb 2016 09:17
Not sure if anyone else is having this problem, but my dashboard does not update my current balance until hours after I get email notifications of sales. This only started happening after Pond5 rolled out the recent changes.
Not a huge deal, but it's a small annoyance to have to refer back to my email to figure out what my actual balance is.
Not a huge deal, but it's a small annoyance to have to refer back to my email to figure out what my actual balance is.
ThisBruceSmith
29 Feb 2016 18:09
I'm having a similar issue. The "My Financials" page shows four sales today (February 29, 2016) that aren't reflected in the dashboard. I haven't received an email, and have not changed my preferences in that regard. Which is correct?
Update: I checked, and my email preferences were changed, although I don't recall changing them. Also, it appears that a couple of the tracks showing sales today had not sold previously, and they do show as having new sales in my uploads page. So my guess would be that the sales figure is not updating on the dashboard for some reason. But the apparent good news is I had four sales today. Bless you and thank you, buyer!
Update: I checked, and my email preferences were changed, although I don't recall changing them. Also, it appears that a couple of the tracks showing sales today had not sold previously, and they do show as having new sales in my uploads page. So my guess would be that the sales figure is not updating on the dashboard for some reason. But the apparent good news is I had four sales today. Bless you and thank you, buyer!
ThisBruceSmith
1 Mar 2016 01:10
This appears to be fixed. Thanks, P5.
TuneLight
1 Mar 2016 08:17
It's still delayed. Just got my email notification a couple hours ago and the dashboard is still not updated. Small glitch I know, but something the staff might want to know. Oh, and uploads aren't working at the moment.