Can i download my own clips without paying?

i have a problem my harddisc got stolen. and i need to download my clips i have published on pond5.com is that possible?

Birds

sorry to hear that
write to customer service i think they can help you with that

i will try that thank you sir

Some of my clips let me download them up to three times (on the details page for the clip). Others don't. I don't know why some let me and some don't.

Email support.

so far email support hasnt answered .(

Sorry, didn't see your email until now. There's a download link lower right on the clip pages.

Best,
Marcus