needs edits

wellsie82 21 Mar 2019 20:51
Hi all,

I've signed up to an account tonight (ID pending approval) & intend to submit a lot number of files over the coming weeks. I've uploaded a single file to see how it all works & I note that the metadata in my file to get the keywords, title & description - this is great, a real time saver!

I've got the image in my portal now but it says it "needs edits". When I click edit, I go onto the page to view the image & I think every mandatory field has been completed. I'm not sure what is missing & nothing appears to be highlighted on the page.

Could someone please tell me what needs to be done so I can get it in the queue for approval, then work my way through my remaining files?

Thanks for any help.
wellsie82 21 Mar 2019 21:07
Just to add - the save button is enabled, but the save & submit for review is greyed out.
jason 22 Mar 2019 16:00
Since none of us can see your edit page there's no way to help you. Contact support for help support@pond5.com.
pvreditor 22 Mar 2019 20:23
Wellsie, when you click on the item number for your file, that will take you into the page where you can edit the description, metadata, etc. When you are all done with that page, scroll down to the bottom and look for a button that says "Submit for Approval" or something like that. Once you put in all the information for a file, you have to submit it.

Hope that helps!
wellsie82 26 Mar 2019 19:12
Turns out it was because my ID hadn't been verified. Bit daft that the site didn't explain this - "needs edits" when everything from the files pov was ready was slightly misleading.