Suddenly online and pending files vanished...??
Geet26
7 Dec 2020 17:31
I had 83 online files and 14 videos were in pending for review. Few hours back everything was right. Just logged in again and i see i have just 14 online files and 6 pending files... anyone else having same situation ?
Geet26
7 Dec 2020 17:36
Now its 19 files total.
media bin still shows 93 numbers of files but only 19 available in "All" files
media bin still shows 93 numbers of files but only 19 available in "All" files
Ryan
7 Dec 2020 21:57
Hey Geet26,
Please clear all of your filters on your uploads page. I can see "green" in the search bar, which will only show files that match that search term. Once I deleted that word and cleared all the other filters, I can see 117 files now on your uploads page.
Please go back and check: https://www.pond5.com/index.php?page=my_uploads
Additionally, you can search the Pond5 site with "artist:geet26" in the search bar and see all your files that are online.
Don't hesitate to send us an email at support@pond5.com if you need anything else.
Please clear all of your filters on your uploads page. I can see "green" in the search bar, which will only show files that match that search term. Once I deleted that word and cleared all the other filters, I can see 117 files now on your uploads page.
Please go back and check: https://www.pond5.com/index.php?page=my_uploads
Additionally, you can search the Pond5 site with "artist:geet26" in the search bar and see all your files that are online.
Don't hesitate to send us an email at support@pond5.com if you need anything else.
Geet26
8 Dec 2020 01:27
Aah thank you Ryan. Yes I searched within my collection for keyword green for editing some footage and then logged out. I didn't realise that the filter remains on when we re-login.
I can see my all files now. I also had sent a support ticket. Please close it If you can.
Thanks again for the help
I can see my all files now. I also had sent a support ticket. Please close it If you can.
Thanks again for the help