Suddenly online and pending files vanished...??

Geet26 7 Dec 2020 17:31
I had 83 online files and 14 videos were in pending for review. Few hours back everything was right. Just logged in again and i see i have just 14 online files and 6 pending files... anyone else having same situation ?
Geet26 7 Dec 2020 17:36
Now its 19 files total.
media bin still shows 93 numbers of files but only 19 available in "All" files
Ryan 7 Dec 2020 21:57
Hey Geet26,

Please clear all of your filters on your uploads page. I can see "green" in the search bar, which will only show files that match that search term. Once I deleted that word and cleared all the other filters, I can see 117 files now on your uploads page.

Please go back and check: https://www.pond5.com/index.php?page=my_uploads

Additionally, you can search the Pond5 site with "artist:geet26" in the search bar and see all your files that are online.

Don't hesitate to send us an email at support@pond5.com if you need anything else.
Geet26 8 Dec 2020 01:27
Aah thank you Ryan. Yes I searched within my collection for keyword green for editing some footage and then logged out. I didn't realise that the filter remains on when we re-login.
I can see my all files now. I also had sent a support ticket. Please close it If you can.
Thanks again for the help