Buyer FAQ
61 articles
Does Pond5 Collect Tax?
How VAT Works at Pond5
How To Work With & Troubleshoot After Effects TemplatesTroubleshoot After Effects templates with tips on missing fonts, effects, and assets. Learn how to open, edit, and render AE projects easily.
Where Can I Find Free Footage, Photos, and Music?
How Do I Get a Receipt or Proof of Purchase?Learn how to view, download, and generate receipts or proof of purchase directly from your account dashboard
How Does Pricing Work?Learn how pricing works, explore all available options on our pricing page, and find help if you need further assistance.
How Do I Checkout?
Which Currencies Does Pond5 Accept?
What Is Your Refund Policy?
How Do I Set Up an Invoicing Account?
What are Prepaid Credit Packs?Time is money. Save a little of both with our prepaid credit packs!
How Can I Get A Discount?
Can I Purchase Media With My Earned Account Balance?Find out if you can purchase media with your Pond5 earned account balance. Learn why direct purchases aren’t supported, payout options, and how to access your funds.
Can I Pay By Purchase Order?
What are the pricing and licensing options for stock footage on Pond5?Understanding Pricing and Licensing Options for Pond5 Stock Footage
How Can I Unsubscribe from Pond5 Trustpilot Prompts?
How Can I Unsubscribe from Pond5 Marketing Emails?
Do You Offer Conversion Services?Help with an ‘unsupported format’ error: Why won’t the file I just licensed open?
How Can I Embed A Media File On My Website?
Why Can I Not See All My Files or Purchases in the Add-On?
How to Dispute/Clear a YouTube Content ID Claim
How to Dispute/Clear Copyright Claims with Facebook (Meta)
How to Dispute/Clear Copyright Claims with TikTok
How to Dispute/Clear Copyright Claims with Instagram
How Do Production Credits and Attribution Work?
PRO Tracks and Cue Sheets
What Does "Editorial Only" Mean?
Which Files Are Cleared for Commercial Use?
All About Our LicensesLearn about Pond5’s licensing options - Individual, Business, and Premium- designed for different needs, from solo creators to large enterprises.
Individual and Extended Licenses
What is Indemnification?
What are Enterprise Licenses?
What are All Media and Digital Licenses?
What Is Cleared For Sampling?
Editorial to Commercial Upgrade
Why Was My Project Flagged or Claimed?
What is “Sensitive Use"?
What are the licensing options on Pond5, and how do Individual, Business, and Premium licenses differ?Overview of Pond5’s Individual, Business, and Premium licenses, comparing seats, coverage, and usage terms to help choose the right tier
Everything to Know About Pond5 + Shutterstock | Buyer FAQs
Pond5 is now a Shutterstock company! We’re thrilled to become part of the Shutterstock family. Along with previous Shutterstock acquisitions - such as PremiumBeat, Turbosquid, and PicMonkey - we form an unrivaled creative platform offering full-service solutions, high-quality content, and creative workflow solutions for brands, businesses and media companies.
Do I Now Contact Shutterstock Instead of Pond5 When I Have Questions or Issues?
Do I Need to Take Any action?
Will Pond5 Credits Work On Shutterstock?
Will Pond5 Discount Codes Work On Shutterstock?
What if I Already License Content From Both Sites? Will My Accounts Be Merged?
Will the Content License Agreement Change?
Will Pond5’s Policies Change?