Duplicate file
alessandrozerbini
13 Jan 2021 16:23
Hello
I've uploaded and deleted a file, cuz it was wrong,
now i'm tring to re-upload the right one, but the system say it's a duplicated and is not allowed, but it not, the old one is deleted,
is this a temporary server update problem or there is a different issue? Should I just wait?
Thank you
I've uploaded and deleted a file, cuz it was wrong,
now i'm tring to re-upload the right one, but the system say it's a duplicated and is not allowed, but it not, the old one is deleted,
is this a temporary server update problem or there is a different issue? Should I just wait?
Thank you
ODesigns
13 Jan 2021 16:25
Change the filename slightly on the new upload.
alessandrozerbini
13 Jan 2021 17:27
thanks,
I tried, I tried to change it completly too, but the error is still there, it states that file is a dupliacate
say that i have already uploaded the file, but i deleted it i'm sure
Should i write the support of just wait?
I tried, I tried to change it completly too, but the error is still there, it states that file is a dupliacate
say that i have already uploaded the file, but i deleted it i'm sure
Should i write the support of just wait?
wideweb
13 Jan 2021 17:48
The message will stay until you clear it. Press the X
Ryan
13 Jan 2021 18:44
Hey Zerbo1000,
If you try changing the file name like ODesigns mentioned and you're still having trouble, we'll have to clear the duplicate error manually. Send in a message to support@pond5.com and we'll clear the item(s) for you. Be sure to include any/all duplicate file names you need us to clear.
Thanks,
If you try changing the file name like ODesigns mentioned and you're still having trouble, we'll have to clear the duplicate error manually. Send in a message to support@pond5.com and we'll clear the item(s) for you. Be sure to include any/all duplicate file names you need us to clear.
Thanks,