Duplicate file

alessandrozerbini 13 Jan 2021 16:23
Hello

I've uploaded and deleted a file, cuz it was wrong,

now i'm tring to re-upload the right one, but the system say it's a duplicated and is not allowed, but it not, the old one is deleted,

is this a temporary server update problem or there is a different issue? Should I just wait?

Thank you
ODesigns 13 Jan 2021 16:25
Change the filename slightly on the new upload.
alessandrozerbini 13 Jan 2021 17:27
thanks,

I tried, I tried to change it completly too, but the error is still there, it states that file is a dupliacate
say that i have already uploaded the file, but i deleted it i'm sure

Should i write the support of just wait?
wideweb 13 Jan 2021 17:48
The message will stay until you clear it. Press the X
Ryan 13 Jan 2021 18:44
Hey Zerbo1000,

If you try changing the file name like ODesigns mentioned and you're still having trouble, we'll have to clear the duplicate error manually. Send in a message to support@pond5.com and we'll clear the item(s) for you. Be sure to include any/all duplicate file names you need us to clear.

Thanks,