RE-SET PASSWORD EMAIL MESSAGE

RudyMatchinga 15 Mar 2019 15:35

Anyone else get an email from "hello@e.pond5.com" to reset your password?
Legit?

Vicfilm 15 Mar 2019 15:38

I just got it and I was asking myself the same question

RudyMatchinga 15 Mar 2019 15:56

I just got confirmation from support that it is legit.

sebolla74 15 Mar 2019 16:00

I got it too...problem is that i can't login on pc anymore...it looks like my password has been changed...

jcobalt 15 Mar 2019 16:00

Got it as well, here in Germany.

RudyMatchinga 15 Mar 2019 16:04

You have to log out, then when you go to log back in hit "Forgot my password." Re-set email is sent to you.

sebolla74 15 Mar 2019 16:11

yes i did it,but the issue is...has someone stolen my password to log in and change it(the old password didn't work anymore) or is it a system bug??
pond5 please let us know what is going on...

RudyMatchinga 15 Mar 2019 16:16

sebolla74 when you hit: forgot my password" you have to come up with a new password. email P5 if it still doesn't work.

sebolla74 15 Mar 2019 16:21

yes i did it and it works...
but my question is...did someone enter in my account and changed my old password since it didn't work anymore???that's problem...

SagarLahiri 15 Mar 2019 16:28

Officials confirmed that this is for the security reasons. The best way is to at login page click on 'forget my password' and reset your password . That will be easy and secured.