My clip is SOLD by another artist on Pond5!

My clip was downloaded from a different source and now is sold by another artist here on Pond5. I have all original files (we did it in 2010 - and i's a pretty unique look and concept so hard to miss or argue that it was stolen) and this artist uploaded it on Pond5 in 2012. I noticed the theft when trying to keyword it on Pond5. It's a first for me and have no idea how to report this. I flagged it for now.
Anyone having this problem? If so, how can it be solved?
Thank you

I had a similar issue on another agency, but never here (that I know of). With 3+ million clips out there, I'm sure this happens more often than we know.

Contact Pond5 immediately - there is a https://www.pond5.com/index.php?page=contact_us link at the bottom of the page. I also had this issue, but intelligent Pond5 upload system spotted this and I received mail from sysop asking if this is my clip.
I understand that you are 100% that your clip was stolen. Can you post the artist name? May other P5 artist will find their clips in that collection too?

Some one here has no clips in his portfolio but his collection has mine and other artists clip!!

http://www.pond5.com/video-sound-effects-music-after-effects-photos-illustrations-3d-models/1/clipbin%3A20603.html

Happened to me before too here a couple of years ago - P5 were very quick in removing the files and zapping the thief. Good luck chasing this up.

Pat, a collection is only a collection and your clip in this one is only one chance more to sell for you.
But i don't understand why somebody has a collection without own clips.

ad3000, can you bring a prooflink, please?
If it is not mistake community should know the name of its "hero".

A user that has a collection, but with no clips of their own is probably a buyer who made a collection to show a client, or to "hold" clips for possible future purchase.

Thanks OD and Stefan...

Hi there ad3000,

We got your voicemail here in customer service, but there was no answer when we returned your call. I've sent a message to the email address on your account. Please reply to that message, and we'll be happy to help resolve the situation.