No reply from P5

I send couple emails asking to fix problem with my uploads but never got reply. Problem still remains.

It happened to me several times before.

Is this typical for p5 customer care?

No not typical at all.
Have you sent a site mail to Marcus?
Marcus

Jake

I contact using the form on website, sent it to submission department. This is official way, right P5?

I never get reply before!!

Sorry for the long delay, there has been problems with http://status.aws.amazon.com/. First the AWS queue borked and now S3 seems really slow which probably is why the queue builds up on the ftp servers. I guess they are fixing some parts of S3 and while doing so it's not at full capacity.

Here I could rant about that they might be more eager to give a complete situation report should they not have SLA fines to look forward too, but that would be low of me so I wont.

Thanks for reply. I don't quite understand the language though... What's S3 and SLA?

That's the thing with marcus, he seems like a great guy but very little of what he says actually makes sense... maybe that's why he's a great guy ;-)

Let's see if I can translate: the datacenter we use to pre-process all of the uploads to our site has, to use the technical term, "borked" and they're fixing things on their end, though slowly and with very little communication with us, so we're doing everything we can to get uploads processing again, but it's slow going because the problem isn't on our side of things. All the uploads are still there, and should be processed as soon as the system's back up and running so no worries there, but thanks for your patience as we deal with this problem.

Also, we've been slow to answer emails about the issues because we've been investigating the problem and honestly didn't have any information on it until today, so we have been busy making sure we had the right information before we told you guys what was wrong, we didn't want to give out info until we knew exactly what the problem was and how to fix it.

So, in the meantime, have a cold beer or your summer drink of choice, watch the soothing video below and rest easy with the knowledge that we're doing everything we can to get uploads and processing back up to speed.

Thanks, guys!

Kennon
Pond5 Team



http://www.youtube.com/watch?v=LQ-jv8g1YVI

Brilliant!! Absolutely Brilliant! Great sense of humour! Now this... is client/customer service! Thanks for making smile today. "borked"... I love it...

best regards,
Francois

Very interesting!!! Now that is one lazy cat..Ok everyone chill out.

Too bad everyone can't keep problems in the artist section. Dirty laundry ... P5 is by far the best video agency in the WORLD!!!