If you need help getting started with purchasing using your Pond5 account, check out our Buyer Getting Started FAQ.
Checking the Status of Your Subscription
You can always see details about your current Subscription by visiting your Subscription Page. To find My Subscription: Sign into your account > Hover cursor over your account avatar > Click on Dashboard > Account > Subscription
On the My Subscription page you will find:
Your current type of Subscription
Number of available downloads
Download Refill Date
Renewal Date
Subscription Charge
Subscription Status
Searching For Media Within Subscriptions
To get started searching, see How Do I Search For Media? To search through our subscription collection, you can navigate to the Subscriptions Page or simply set a filter.
To set Subscription filter:
Type your keywords in our search bar
Choose your media type by selecting from the drop menu
Hit the search icon or ENTER
On the left-hand side of the page, find the search filters and the "collections" section
Check the Subscription box to set filter the search results to subscription content
To preview a file, hover your cursor over the thumbnail. The file will display as "AVAILABLE IN SUBSCRIPTION." To open a full page preview, click on the file thumbnail.
Downloading From the Subscription Collection
When logged into your Subscription account, you will be eligible to take advantage of your free downloads. The number of your remaining free downloads will display in your cart or on a subscription item’s download icon, and all files in our core library will display with a price.
When you are ready to use one of your free Subscription downloads, you can download instantly by clicking Download on a file’s full preview page.
Alternatively, you can add any items to your cart and choose to use your available downloads for subscription-eligible items, or purchase core library throughout checkout. There should be no charge listed for subscription items as long as you have downloads available.
To learn more, see How Do Subscription Downloads Work? and check out How/Where Do I Download My Purchase?
Understanding Your Cart
When logged into your subscription account, the items in your cart will be divided into two sections:
Subscription Items
If you would like to use one of your subscription downloads, simply click DOWNLOAD NOW.
Core Library Items
All core library items will display with an a-la-carte price
Still need help? Contact us!